Refund Policy

We want you to love your space & the products that support it. If an item we’ve sourced for you isn’t quite right, we offer a 30-day return window from the date you receive your item.

To be eligible for a return:

• The item must be unused, unopened, & in its original packaging

• It must not have been used during your organising session

• You must provide the receipt or proof of purchase

Products that have been opened, used, or installed as part of your service are not eligible for return or refund, as they’ve already been integrated into your space and system.

To request a return, please email us at sales@ocdbt.com.au. If approved, we’ll provide return instructions & the appropriate return address. Items returned without approval will not be accepted.

Damages or Issues

If an item arrives damaged or incorrect, please contact us immediately so we can sort it out for you. We’ll review the issue and, if necessary, organise a replacement or refund through the supplier.

Exchanges

We don’t offer direct exchanges. If you’d like to replace an item, we recommend requesting a return (if eligible), and making a new purchase once approved.

Refunds

Once we receive and inspect the return, we’ll confirm if a refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days.
Please allow some time for your bank or credit card provider to process the transaction.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, feel free to follow up at sales@ocdbt.com.au