Q: How do I know how long my space will take to organise?

Great question! Every space is different, but here’s a general guide to help you choose the right session length:

Pantry / Kitchen: 2–4 hours (depending on size & how much decluttering is needed)

Bedrooms / Living Areas: Around 4 hours

Garage or Whole House: 6+ hours

Cupboards / Small Storage Areas: 1.5–3 hours

If you’re unsure which session to book, don’t worry I can help you decide based on your space, goals & budget.

Q: How do I know which service is right for me?

If you’re not sure where to start don’t worry, that’s what I’m here for! I offer a free 15-minute discovery call where we can chat about what kind of support you’re looking for. Whether you need a quick tidy-up, a full home transformation, or just a seasonal reset I’ll help guide you toward the service that fits your needs, lifestyle, and budget best.

Q: Do I need to be home during the session?

Not necessarily! You don’t have to be present the whole time. If you prefer to step away or trust me to work solo, that’s totally fine as long as I have clear access & instructions.

Q: Will you judge how messy my space is?

Not a chance honestly, the messier the better! I love a good “before & after,” & there’s nothing more satisfying than seeing a space go from chaos to calm. This is a 100% judgement-free zone. Life happens, & clutter builds up I’m just here to help make it all feel lighter, fresher, & easier to manage. It always ends up feeling like a brand-new space (even if it’s just the pantry). So please don’t stress I’ve truly seen it all.

Q: What areas do you service, & do you travel for jobs further away?

I’m based in the Gold Coast in Mermaid Waters QLD , but yes I do travel! If you're located outside my regular service zone, I'm happy to discuss options. A travel fee may apply depending on the distance, but we’ll chat through all the details before booking so there are no surprises.

Q: Why is there a service fee?

A: The service fee covers the time & effort it takes to source, curate, & prepare your storage bundle including researching, comparing suppliers, styling selections, & coordinating deliveries. I often use products from multiple trusted brands to match your space, budget, & aesthetic.

Q: Do you take before & after photos & use them on social media?

I love capturing the transformation but only with your permission. Before & Afters are a great way to show what’s possible, & they can inspire others too. If you’re comfortable, I may snap a few shots during or after the session. Nothing is ever shared without your approval, & no personal or identifying details are included unless you say yes. Totally up to you!

Have A Question?

Email: sales@ocdbt.com.au

Q: What happens if I cancel but you’ve already ordered products for me?

A: If products have already been ordered & paid for and you need to cancel my session, I’ll either arrange for pickup/drop-off of pre-purchased products. Product costs are non-refundable once purchases have been made. We can reschedule your session if you’d prefer.

Q: What if I change my mind or need to cancel?

That’s totally okay life happens! I just ask that you give at least 48 hours’ notice. Late cancellations & no-shows will result in a forfeited deposit to cover lost time & planning. If you pre-purchased a bundle, I can deliver or plan a pick -up for the products.

Q: What’s Considered an Extensive or Custom Order

A: An order may be classified as extensive or high customised if it includes any of the following:

More than 15 individual items or multiple bundles, Requests involving multiple product types across different suppliers (e.g. a mix of kitchen, wardrobe, & garage items), Products requiring specific colours, materials, or styles not commonly kept in stock.

Q: What if you finish earlier than the time I booked?

If we finish your space before the full booked time, that’s totally fine but please note that each service has a minimum time requirement. Even if we wrap up a little early, the minimum charge still applies to cover session prep & travel. If there’s time left, we can always use it to tidy another area or talk through tips to help keep things organised!

Q: Do you only do home organisation?

Nope, Not just homes! We can absolutely organise your work office, small business, or studio space too. If it needs order, I’m there. Let’s make your workday flow better with clear systems & calm vibes.

Q: What if you don’t finish in the time I booked?

If I need a little more time to get things just right, I’ll always check in with you first. If you’re happy to continue & I’m available, we can extend the session in 15- or 30-minute blocks (charged accordingly). If not, no stress we can book a follow-up session to pick up where we left off. My goal is to get your space feeling right without rushing the process.